Many firms and legal departments don’t have or want dedicated I.T. resources to manage, update, maintain and train Worldox users. Worldox Complete Care (WCC) is a service offering that solves this problem. WCC is all about budgeting and reducing your costs so you can focus on other areas of your operation. Affinity’s deep talent pool of document management advisors, allows us to support your Worldox database, resolve problems before you even notice and escalate issues so you get to the right person faster. To top it off, we have a 99% up time guarantee. Complete Care Pricing is based on the number of users you have at your firm.
Complete Care Includes:
- Dedicated WCC team, weekly communications and updates!
- 24/7 Mission critical support.
- 99% Uptime guarantee for your Worldox database. Quarterly system audits and analysis.
- Daily monitoring of Worldox indexer and databases. Worldox new user setup.
- Preventative maintenance, bugs & patches. Complimentary upgrade to new version.
- All service updates included. Unlimited access to Affinity University training videos.
- Worldox security administration. New user training video for unlimited use.
- Technical support with 1-hour response times. New feature and/or version training video for unlimited use.