Affinity Consulting Blog

Affinity Consulting loves to help improve the lives of our clients. We thought you might enjoy getting to know about the lives of some of our team members who help make that happen. Each month we will feature another member of the Affinity Team. Get to know us!

Meet Jessica Keeler, Business Development Coordinator. Jessica joined Affinity in April, 2014, with years of sales and client services experience under her belt. Jessica and her husband live in Northeast Ohio where they love spending time with family and friends when not assisting Affinity clients. Jessica explains, "I have 3 nephews and 1 niece who I adore and try to spend as much time with whenever possible."

Jessica loves her job at Affinity because she enjoys working with clients to help them with their needs. "It is rewarding to assist others and to reassure them that they are in good hands with our consultants and client services team. I also enjoy seeing the relationships blossom with our vendors."

Here’s a few more tidbits about Jessica:

Favorite Vacation Spot: ANY BEACH!!!

Favorite Movie and Why: Frozen – because sometimes in life the best thing to do is "Let it Go!"

Favorite Music: Country

Hobbies/Interests: This time of year my interests are FOOTBALL! THE Ohio State University & Cleveland Browns.

Three Words to Best Describe Me: Organized, Focused, and Friendly

Favorite Affinity story: When I blew my back out the first couple months I worked at Affinity. I was with Katie Kennedy, our Director of Business Development, visiting our Tampa Office. She had to help me to dress and even walk out of the hotel. Our Managing Partner Debbie sent me to see her chiropractor and Danielle Faries, Business Development Coordinator, drove me to the appointment. I was in a lot of pain and supremely embarrassed, but everyone was so supportive and took excellent care of me until I could get a flight home. It goes to show that they truly care about people’s needs and want what is best for everyone. They always go above and beyond, with their colleagues and clients, to make sure they are taken care of.

In a recent article in Legal Tech News, the article’s author reported that more than eighty (80) percent of law firms in 2015 still rely heavily on paper and paper records. Thus, we are still a highly environmental UNFRIENDLY industry and because of our paper clutching behavior, we remain highly inefficient and wasteful.

Every Word user knows that CTRL+S is the keyboard shortcut to save the currently open document. Those of us old enough to remember PC's that crashed without warning (basically anything before Windows XP) hit that keystroke combination habitually every few minutes.

Fortunately, PC's and operating systems are more reliable now. But it never hurts to be cautious. Fortunately Word has a built-in AutoRecover feature that automatically saves a backup copy of your files. This month we show you how to enable and use it.

With the recent release of Windows 10, much of the "talk" is about Cortana, Microsoft's new voice assistant. But if you are going to (wisely) wait to upgrade your primary office PC to Windows 10, you can still take advantage of the voice technology features built into Windows 8. This month's tip will describe Narrator and how to use it with Word.

Affinity Consulting loves to help improve the lives of our customers. We thought you might enjoy getting to know about the lives of some of our team members who help make that happen. Each month we will feature another member of the Affinity Team. Get to know us!

Meet Wray Withers, Client Service Team Member. Wray joined Affinity in May, 2013, with implementation and training experience at a small software company in Central Ohio. Wray and her husband have a sweet 2-year old boy who will soon be joined by “Mystery Son #2” in October. Athena, their big husky-mix, rounds out the family. Wray loves her job at Affinity because at least once a day, she gets to make someone’s day easier! “Whether I fix it myself or find someone who can help our client learn a better way, their day just got a little bit better – and sometimes the better way makes not just one day, but every day easier.”

Here’s a few more tidbits about Wray:

Favorite Vacation Spot: A big, long road trip…I love to go lots of places, like across the US from NY to Grand Canyon instead of just one place.

Favorite Food: Venezuelan street food called Arepa, especially Reina Pepiada – a spicy avocado and cooked chicken salad stuffed into corn meal cake.

Favorite Music: Anything not written to teach the ABCs to toddlers!

Hobbies/Interests: Reading German literature, especially Kafka. If you read any of his stories you’ll find him secretly very funny and your bad day will be put into perspective! Remember, it could always be worse!

If I won the lottery, I’d: Go on the honeymoon we’ve put off for over 3-years!

Favorite Affinity story: I love it when the Affinity teams get together outside of work and my favorite was when several of us in the Columbus, Ohio office visited the Tampa, FL office. We all went to an Octoberfest celebration in the sweltering heat and did the Chicken Dance together!

Last October, President Obama signed an executive order that will change how the U.S. processes credit cards effective October 2015.

EMV technology: Most retail U.S. businesses must adopt EuroPay-MasterCard-Visa type (chip and pin) terminals to process credit cards or risk a major shift in liability should fraud take place. Businesses that don’t process cards via chip-pin terminals are

on the hook for any fraud

. Formerly the banks were liable, but as of 10/1/15, retailers themselves are liable if they don’t adopt EMV technology.

After many years of procrastinating, I FINALLY started writing my novel. Lawyers are writers by nature, and it is a rare lawyer who doesn't at least consider writing a book.

But have your ever tried focused creative writing on a computer? There are distractions everywhere! Your email notifications, the allure of the web browser, updates to your Twitter feed, and do I even need to mention Facebook? How do you eliminate distractions when writing - short of resorting to a legal pad and pen? Go retro!

Client communication is no longer limited to traditional forms of communication like emails, letters and phone calls. Client portals are featured in many practice managements solutions, allowing law practices to share documents, appointments, notes, and other data directly with their clients. The comfort level in sharing legal information via client portals will only expand in the coming years, as clients and lawyers become accustomed to accessing sensitive data like banking information over the internet and mobile devices.

"Approximately 75% of all grievances filed against lawyers are the result of poor communication." * If you want to minimize the likelihood of a communication breakdown with your clients, here are some recommendations.

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