In his role as a client service specialist, Brad assists with managing the resolution of support inquiries from clients by getting the issue defined, documented and sent to the right person to fix. He also troubleshoots and installs on-premise and cloud-based legal software. Brad graduated from Western Michigan University with a degree in Communication Studies. Thereafter, he held a few customer service roles, but has always loved technology. Ultimately Brad decided he wanted to move towards a path that would allow him to advance in the technical field while continuing to leverage his experience in customer service.

Brad’s superpower is his positive attitude, which he maintains no matter what kind of curveball is thrown at him. His favorite part of his job is helping clients resolve their issues and brightening their day.

Brad loves playing golf and any outside activities with his dog Ollie. He’s a Red Wings hockey enthusiast. He also loves to cook and try new recipes.

  • Customer service
  • Problem solving
  • Listening
  • Professional Details

    In his role as a client service specialist, Brad assists with managing the resolution of support inquiries from clients by getting the issue defined, documented and sent to the right person to fix. He also troubleshoots and installs on-premise and cloud-based legal software. Brad graduated from Western Michigan University with a degree in Communication Studies. Thereafter, he held a few customer service roles, but has always loved technology. Ultimately Brad decided he wanted to move towards a path that would allow him to advance in the technical field while continuing to leverage his experience in customer service.

    Brad’s superpower is his positive attitude, which he maintains no matter what kind of curveball is thrown at him. His favorite part of his job is helping clients resolve their issues and brightening their day.

  • Personal Details

    Brad loves playing golf and any outside activities with his dog Ollie. He’s a Red Wings hockey enthusiast. He also loves to cook and try new recipes.

  • Skills & Areas of Expertise
    • Customer service
    • Problem solving
    • Listening