As Complete Care Solutions Specialist, Jennifer serves as a trusted advisor, maintaining strong professional relationships and a deep understanding of our clients needs. She provides tailored solutions, performance analysis, while educating clients with content contributions, optimizing and enabling efficient team collaboration. She brings valuable experience assisting lawyers during her tenure at PCLaw | Time Matters. As a devoted Customer Success Manager, Jennifer was recognized for building lasting relationships and achieving exceptional results. Her academic foundation in business administration coupled with her extensive history in Bookkeeping and Office Management, provides a unique and valuable perspective to her team and our clients.
Jennifer has many work related superpowers, including her problem solving, attention to detail and client satisfaction. Building trust and implementing solutions to client problems to improve their experience is the favorite part about her role.
Outside of work, Jennifer’s world centers around her husband and their three amazing children – Gavin, Brooke and Brayden. Their household is completed by a lovable dog, Jax and charming cat, Cash. Beyond the professional realm, you’ll find her immersed in family activities and unwinding to TV after her children go to bed.
- Client Success, Relationship Building
- Customer Relationship Management
- Customer Satisfaction
- Customer Loyalty
- Critical Thinking
- Communication
- Team Player
- Cross-functional team leadership
- Operational efficiency and process enhancement
- Adaptability
- Time Management
- Project Management
- Project Planning
- Adult Learning & Training
- Organizational Skills
