There are almost always ways to improve work-flow and administrative processes in a law firm or legal department. The protocols in use are often arrived at organically and it's not uncommon for participants to have no idea why things are done a certain way ("that's just the way we've always done it!"). This is an important first step because nothing constructive occurs if you try to automate (or throw money at) a broken process. How do you know this might be an issue in your office? If, for example, you can answer "yes" to any of the following questions:
- Do you suspect that the work in your office could be done more efficiently or faster?
- Do you feel your office is always struggling to catch up or keep up with the workload?
- Are you frustrated with how long it takes to find information you need?
- Do you feel that too much time is spent on the accounting process?
Become Technologically Proactive: Most law offices employ the break/fix technology model. In other words, when something breaks, it is fixed or replaced; but rarely is anything done to proactively improve the practice. The break/fix model serves only to keep an office in the same technological position; but it does nothing to improve things. Therefore, a primary objective of a tech audit is to schedule and budget:
- The introduction of new technology designed to solve problems and make your office more efficient;
- Training which will enable you to make better use of the technology you already have; and
- The replacement of outdated technology and equipment rather than simply waiting for it to die.
Be sure to attend our FREE one-hour webinar "Know What You Own: Why You Need to Invest in a Technology Audit" on Tuesday March 18 at 2 p.m. Eastern Time. Register HERE.
Read my complete guide to Technology and Business Planning for a Law Firm or Legal Department.