As a Client Service Specialist, Ricardo helps clients ensure that their software is running properly and troubleshoot errors they encounter along the way. He has six years of customer support experience in various fields such as credit card fraud support, processing blockchain loans, running his own amazon company, and b2b SAAS support.
Ricardo’s work superpower is being a tech whisperer. He can quickly learn and provide support on new technology. His favorite part about working at Affinity is having a positive impact on our clients and the people their firm supports. Affinity allows him to take his experience and help attorneys across the country, ensuring the software their firm uses is running smoothly.
- Analytical thinking
- Bilingual
- Tech savvy
- Customer Service
