Joy serves as Managed Services & Implementation Lead for the Salesforce Consulting and Integration Team. Her responsibilities include designing, building, and delivering customized technology solutions and business analysis, stakeholder management, user training/coaching, risk management, overseeing organizations’ evolution & integrity, managing & coaching her team, promoting best practices, product evaluation & recommendations, among others. Joy’s career includes over 20 years of extensive experience in the legal industry as a court reporter and a business owner. Her background includes experience with Federal & State cases and Civil & Family Law in Texas. After that, she moved to Georgia and joined forces with her colleague to co-build a legal tech consultancy, Carson Whitfield Consulting (CWC), where she spear-headed streamlining processes & protocols for sustainability & growth, defined business strategies, profitability forecasting, hiring, co-manage teams, product development, contracts/SOWs; until CWC merged with Affinity.

Her work-related superpower is working with systems. Joy’s favorite part of her job is designing & building technology solutions and watching them come to life.

Outside work, Joy is an empty nester, a novice gardener & plant propagator, enjoying quality time with family, traveling to new places, writing, and painting.

  • Salesforce
  • Advologix
  • Litify
  • Conga
  • Formstack
  • Visualforce
  • Workflow
  • API
  • Strategic Planning
  • Solution Design
  • Data Mapping
  • Data Analysis & Auditing
  • User Adoption
  • Legal Industry Expertise
  • Coaching
  • UI Design and Integrations
  • Professional Details

    Joy serves as Managed Services & Implementation Lead for the Salesforce Consulting and Integration Team. Her responsibilities include designing, building, and delivering customized technology solutions and business analysis, stakeholder management, user training/coaching, risk management, overseeing organizations’ evolution & integrity, managing & coaching her team, promoting best practices, product evaluation & recommendations, among others. Joy’s career includes over 20 years of extensive experience in the legal industry as a court reporter and a business owner. Her background includes experience with Federal & State cases and Civil & Family Law in Texas. After that, she moved to Georgia and joined forces with her colleague to co-build a legal tech consultancy, Carson Whitfield Consulting (CWC), where she spear-headed streamlining processes & protocols for sustainability & growth, defined business strategies, profitability forecasting, hiring, co-manage teams, product development, contracts/SOWs; until CWC merged with Affinity.

    Her work-related superpower is working with systems. Joy’s favorite part of her job is designing & building technology solutions and watching them come to life.

  • Personal Details

    Outside work, Joy is an empty nester, a novice gardener & plant propagator, enjoying quality time with family, traveling to new places, writing, and painting.

  • Skills & Areas of Expertise
    • Salesforce
    • Advologix
    • Litify
    • Conga
    • Formstack
    • Visualforce
    • Workflow
    • API
    • Strategic Planning
    • Solution Design
    • Data Mapping
    • Data Analysis & Auditing
    • User Adoption
    • Legal Industry Expertise
    • Coaching
    • UI Design and Integrations