Joy serves as Managed Services & Implementation Lead for the Salesforce Consulting and Integration Team. Her responsibilities include designing, building, and delivering customized technology solutions and business analysis, stakeholder management, user training/coaching, risk management, overseeing organizations’ evolution & integrity, managing & coaching her team, promoting best practices, product evaluation & recommendations, among others. Joy’s career includes over 20 years of extensive experience in the legal industry as a court reporter and a business owner. Her background includes experience with Federal & State cases and Civil & Family Law in Texas. After that, she moved to Georgia and joined forces with her colleague to co-build a legal tech consultancy, Carson Whitfield Consulting (CWC), where she spear-headed streamlining processes & protocols for sustainability & growth, defined business strategies, profitability forecasting, hiring, co-manage teams, product development, contracts/SOWs; until CWC merged with Affinity.
Her work-related superpower is working with systems. Joy’s favorite part of her job is designing & building technology solutions and watching them come to life.
Outside work, Joy is an empty nester, a novice gardener & plant propagator, enjoying quality time with family, traveling to new places, writing, and painting.
- Salesforce
- Advologix
- Litify
- Conga
- Formstack
- Visualforce
- Workflow
- API
- Strategic Planning
- Solution Design
- Data Mapping
- Data Analysis & Auditing
- User Adoption
- Legal Industry Expertise
- Coaching
- UI Design and Integrations
